Protect your online information when using My HealtheVet and VA apps

SFL Logo April 12, 2024

January 28 was Data Privacy Day. As we integrate technology more and more into our daily lives, keeping our online data secure is crucial. This is especially true for your online health information. 

If you use our My HealtheVet online health portal or VA apps, such as VA Video Connect, VA Health and Benefits and Share My Health Data, there are steps you can take to keep your online health information safe. 

Here are four tips to help you keep your personal information out of the hands of scammers and avoid other online threats. 

Create a Login.gov or ID.me account 

If you haven’t yet done so, create a Login.gov or ID.me account. 

Both of these accounts meet modern security standards. They encrypt your data at two levels so only you can access and change your stored information. 

Both Login.gov and ID.me let you use a single, secure account to access your VA benefits, services and information. You can also use your Login.gov or ID.me account to manage some other government benefits and services (like Social Security benefits). 

Login.gov is a U.S. government account provider. ID.me is a private account provider that partners with the U.S. government. 

If you use your My HealtheVet or DS Logon username and password to access VA apps or the My HealtheVet portal, now is the time to switch to a Login.gov or ID.me. 

Learn more about creating an account for VA.gov. 

Set up multifactor authentication 

Multifactor authentication is an extra layer of protection on your account. It helps us make sure that it’s you trying to access your account and not a scammer. Multifactor authentication is a common practice for many websites and apps. You may already use it to access your email, bank account and social media accounts. Both Login.gov and ID.me accounts require multifactor authentication. 

Here’s how multifactor authentication works for VA websites and apps. Each time you sign in to a VA website or app with your Login.gov or ID.me account, you’ll use multifactor authentication to verify you’re you. You’ll do this using a device that only you should have access to, such as your mobile phone. You’ll get a unique code by text message, phone call or through another option you choose. 

Other options may include a supporting app like Google Authenticator, a security key or backup code. You’ll then enter that code to access your account.

This extra step helps prevent fraud and identity theft. Even if someone were to correctly guess or steal your username and password, multifactor authentication can stop them from accessing your account. 

Play our video on multifactor authentication (YouTube). 

Read an article about multifactor authentication on our Digital VA website. 

Set strong passwords 

Use a unique password for every website. And make sure each password is hard to guess. 

When you create a new password, follow the instructions of the site or app you’re signing in to. You can often make a password stronger by including all these features: 

  • Unique phrases that only you recognize 
  • As many characters as the site or app allows 
  • Numbers and special characters 

And here’s what to avoid when creating a password: 

  • Common phrases 
  • Repeated characters 
  • Parts of your email address 
  • Personal dates (like your birthday) 
  • Part or all of a password that you use for another account 

If you have trouble remembering your passwords, consider a password manager program or application. A secure password manager can help you store your passwords and sign-in information in one safe place. And don’t share your password with others. 

Learn more about setting a strong password on My HealtheVet. 

Be cautious when you use public computers or devices 

Take extra precautions when you use My HealtheVet or another VA online service on a public device such as a library computer. 

Don’t download or save any files with your personal information on a public computer. Don’t leave information you print on a public printer. And always sign out of your accounts when you’re done. 

We take protecting your private health information very seriously, and we encourage you to as well. 

Get more tips for keeping your private information safe: 

For more information or technical support, call our main information line anytime at 800-698-2411 (TTY: 711). We’re here 24 hours a day, 7 days a week. 

Article Source: Protect your online information when using My HealtheVet and VA apps