The Consumer Financial Protection Bureau and VA are issuing their first, “Warning Order,” to service members and Veterans with VA home loans. If you have a VA home loan, then there is a good chance that you have already come into contact with unsolicited offers to refinance your mortgage that appear official and may sound too good to be true.
Many of these solicitations promise:
Don’t be fooled. Before responding to any unsolicited offers, here is what you need to know.
Some lenders marketing VA mortgage refinances may use aggressive and potentially misleading advertising and sales tactics. Lenders may advertise a rate just to get you to respond, or you may receive a VA mortgage refinance offer that provides limited benefit to you while adding thousands of dollars to your loan balance.
How will you know if the offer is too good to be true? Here are some offers and tactics to watch out for:
Be prepared to: Understand that certain advertised benefits, such as no out-of-pocket closing costs, skipped mortgage payments, and escrow refunds, are costs that are generally added to your loan and increase the overall principal balance. These are all red flags that may indicate that the loan is less likely to benefit you. Before you proceed with a VA mortgage refinance, be sure to consider the long-term and short-term benefits and consequences of refinancing your loan.
We are working hard, along with other government agencies, to identify, stop, and prevent illegal and misleading advertising related to VA mortgages and refinancing. If you are considering mortgage or refinancing through a VA loan, VA loan specialists are available from 8 a.m. to 6 p.m. ET, Monday through Friday, to assist you. If you have questions about your current VA loan, contact VA at (877) 827-3702.
If you have a problem with a VA mortgage refinance or other mortgage issues, you can submit a complaint to the CFPB online or by calling (855) 411-CFPB (2372).
If you would like to stop or reduce the amount of the offers you receive, you can call 888-5-OPTOUT (888-567-8688) or visit www.optoutprescreen.com. You can also put your phone number on the federal government’s National Do Not Call Registry to reduce the telemarketing calls you get at home. Visit www.donotcall.gov or call 888-382-1222 from the phone number you want to register.
Whether you’re thinking of buying a home, already have a home loan, or are having trouble paying your mortgage, the CFPB has mortgage resources to help you every step of the way. If you currently have a VA loan and are having issues repaying your mortgage, you should call a VA loan technician at (877) 827-3702 to explore potential options that can assist you.
For help handling financial challenges at every step of your military career and beyond, visit the Consumer Financial Protection Bureau’s guide through the military lifecycle.
This post includes links and references to third-party resources or content that consumers may find helpful. The Consumer Financial Protection Bureau and VA do not control or guarantee the accuracy of this third-party information. By listing these links and references, the Consumer Financial Protection Bureau and VA are not endorsing and have not vetted these third-parties, the views they express, or the products or services they offer. Other entities and resources also may meet your needs.