VA testing mobile app to allow Veterans to schedule their own health care appointments

VA recently implemented a mobile Veterans appointment request application at 99 sites across the country to further modernize its systems and give Veterans more scheduling choices.

“VA is making critical improvements to Veteran health care, and will always look to leverage innovative tools that will put more capabilities in the hands of Veterans,” said VA Secretary Dr. David J. Shulkin. “Self-scheduling apps are widely used in the private sector and will help create a better experience for Veterans and their medical-care providers.”

Last month, VA awarded a contract to Document Storage Systems to provide an off-the-shelf online patient self-scheduling system to help improve access to care for Veterans. The app is the focus of an 18-month pilot program, under which Veterans can use a cell phone, tablet, computer or mobile device to schedule and confirm primary care, specialty care and mental health appointments.

VA’s mobile Veterans Appointment Request app also provides most of the key capabilities required by the Faster Care for Veterans Act of 2016, and is modeled after successful mobile applications used for patient scheduling. VA intends to continue development and incorporate new capabilities into the app.

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